Robust network operations for a city network operator with demanding customers.
When the connection is the product, there's no margin for error. We worked on stability, visibility and clear escalation paths.
The problem on the table.
For an internet service provider, the network isn't a support system, it's the entire product. Ownit needed to raise robustness in operations and change management, while the support organization needed better information to quickly determine where a problem actually was.
What we built.
We worked on network design, operating procedures and monitoring: clear standards for how changes are made, improved monitoring with actionable alerts, and documentation that makes troubleshooting possible even for someone who didn't build the solution. Where manual work kept recurring, we introduced automation.
Four steps, no surprises.
We started with the incident history, what recurs, and why?
Robustness in the core network and clear standards for change.
Alerts that point to cause rather than symptom.
Documented ways of working that the whole team follows.
What changed.
- Fewer recurring incidents in the core network.
- Support gets an answer on where the fault lies, faster answers to customers.
- Changes happen by routine instead of improvisation.
Facing a similar
challenge?
Tell us briefly about your environment and one of our specialists will get back to you, not a salesperson. We'll tell you straight away if we're not the right fit.
- Response within one business day.
- The first call is technical and free.
- You meet the people who would actually do the work.
From 10,000 to 30,000 square meters, a datacenter fabric built for round-the-clock logistics automation.
A Kubernetes platform spanning on-prem and AWS, without forcing services to be rewritten.
Scalable platform operations for one of the Nordic region's largest HR-tech companies.
The team behind the work.
Reachable by name. The same people from kickoff to handover.
